• Track your orders

• When your order is shipped, you will receive an email with the tracking number for your package. You also have the possibility to track your order in your space "My account, my orders"

• Your parcel is lost?

We invite you to contact our Customer Service by email at fabien@louisecarmen.com. We will find a solution :)

• Customs charges

In the event of delivery outside Metropolitan France and the EU, administrative and/or customs fees may be applied by the carrier.

Shipping times

• We aim to dispatch your order within 24 hours on weekdays, excluding weekends and public holidays.
• Custom Order: Please allow an additional 1 business day for your custom orders.
• if you have indicated a shipping date at the time of the date, this will be respected (excluding weekends, legal holidays and public holidays)
• If you ordered a pre-order item, it will be sent to you on the date indicated on the site.