Shipping policy

Track your orders

When your order is shipped, you will receive an email with the tracking number of your package. You also have the possibility to follow your order in your "My account, my orders" space
  • Your package is lost?

We invite you to contact our Customer Service by email at fabien@louisecarmen.com . We will find a solution :)

  • Customs charges

In the event of delivery outside mainland France and the EU, administrative and / or customs charges may be applied by the carrier.

Shipping times

  • We do our best to ship your order within 24 hours on weekdays, excluding weekends and holidays.
  • Custom Order: Please allow an additional 1 working day for your custom orders.
  • if you have indicated a shipping date at the time of the date, it will be respected (excluding weekends, legal holidays and public holidays)
  • If you have ordered an item for pre-order, it will be sent to you on the date indicated on the site.